Administrators - Frequently
can The Nurse Agency help my facility?
units is hard enough without having to deal with problems with the
agencies you use. The Nurse Agency is here to help. Offering thoroughly
screened Healthcare Providers, over thirty years of combined agency
experience among our three owners, courteous, reliable and fast
service, and fair bill rates, we intend to become the premier supplemental
staffing agency in the Chicagoland area.
We know that
agencies are often perceived to be the "enemy" of hospitals
- draining their budgets and creating tension between staff and
agency nurses. While we can't promise we will solve all of your
problems, we can assure you that it is our goal to change your perception
of agencies by offering you Healthcare Providers that are excellent
caregivers and an office staff that will always respond to your
needs in a timely, professional manner - and all of this at bill
rates that are among the lowest in the industry.
The Nurse Agency
was founded by Penny Golden, RN, Steven Golden and Ann Weist. Together
we have over 40 years of supplemental staffing experience. Our goal
in creating this company was to provide our employees with an agency
for which they could be proud to work, and that hospitals could
respect and trust. We accomplish this by offering our employees
exceptional pay rates, a 401(k) Plan benefit and a Cafeteria 125
Plan and our hospital client's service that is unparalleled in the
supplemental staffing business.
I get from The Nurse Agency that my current agency doesn't offer
make all the difference. From the courteous and professional
manner in which you are treated by our office to the qualified and
exceptional Healthcare Providers we send to work on your units you
will notice the difference that a nurse oriented agency makes in
practices: Often agencies will raise your bill rates just when
your needs are the greatest and you are desperate for their help.
We guarantee that you will not receive one bill rate increase during
the duration of our one year contract.
facility, we never close: We have office staff working 24 hours
a day, seven days a week. We are always accessible. Orders can be
sent by fax, e-mail, or can be called in to our office. You will
never have to talk to voicemail or wait on hold for minutes at a
time as you go through a telephone prompt system. We are here for
you when you need us.
nurse incidents handled by your company?
No one is perfect
and there may be times one of our employees will make an error while
working at your facility. The most important thing about these situations
is that they are handled properly by someone who is qualified to
do so. Your clinical contact at The Nurse Agency is Penny Golden,
RN. Penny has been an RN for over 20 years and is your contact person
if a clinical issue does arise. She handles all clinical issues
herself and makes sure that the healthcare facilities feedback is
provided to our caregiver in a timely manner, and that the hospital
is given a report about the steps Penny took with our employee.
All incidents are documented and placed in the employees file in
case further questions arise in the future.
your nurses screened to ensure that we are getting qualified Healthcare Providers?
Providers who apply with The Nurse Agency must have one year current
experience in their specialty. They are tested with nationally validated
clinical exams created by Nursetesting.com.
These tests were developed to determine a healthcare professionals
skill and qualification in their specialty, and their capacity to
utilize and apply their knowledge to deliver safe and effective
patient care. These exams identify the most important aspect of
each clinical specialty. The healthcare provider must meet or exceed
the unmodified Angoff score on each exam they take.
Providers are also required to complete a skills inventory and provide
us with two professional references (one must be a supervisor).
Applicants must also supply us with their RN License/CNA Certification,
CPR Card, ACLS Card, proof of immunity to Rubella, Rubeola, Hepatitis
B, Varicella, a negative Urine Drug Screen, an annual physical,
and an annual TB test. They must also pass our OSHA and Age Appropriate
tests and sign a HIPPA certificate. Every one of these items must
be in their file before we allow them to work a shift.
by JCAHO, we also do Criminal Background, Office of Inspector General,
HHS, and IDPR Checks.
of JCAHO, what kind of documentation will you send us on the Healthcare Providers
who staff at our facility?
Every nurse who
staffs at your facility is required to bring their license and
CPR card with them to every shift. In addition, we will send you
a JCAHO report that our computer program creates on every employee
to document their credentials. If you require actual hard copies
of their credentials in addition to the JCAHO report, we are more
than happy to fax or email those to you upon request. We are certified
by JCAHO as a Health Care Staffing Service so you can trust that
our employees' credentials are kept up to date.
How do we
start using The Nurse Agency?
our office at (773) 779-8200 and we can arrange a meeting at your
convenience to discuss how we can assist you and answer any other
questions you may have. If you feel comfortable with our company
and would like to sign a contract, we can fax and/or mail a copy
of our standard contract to you. Many facilities utilize their own
supplemental staffing contracts that have already been approved
by their legal department and we are happy to sign one of your contracts.
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